Common questions and support documentation

Editors

AI Coaching

Learn how to set up, assign, and review AI-powered role-play coaching sessions.

13 articles

SmartFeeds

Deliver bite-sized content to reinforce learning & keep the team continuously engaged

11 articles

Manage Questions

Create and organize quiz questions to test knowledge and track learning progress.

23 articles

Manage Quiz

Build quizzes to assess knowledge retention and identify areas where your team needs.

16 articles

Surveys

Gather feedback from your team to understand needs & improve training effectiveness.

9 articles

SmartPath

Guide learners through structured journeys with step-by-step courses & content.

20 articles

KHub

Centralize training materials & resources so your team can access knowledge anytime.

4 articles

Coaching

Enable managers to review, score, and provide personalized feedback on submissions.

6 articles

Field Coaching

Support in-person coaching sessions for tracking observations & development.

1 article

Forms

Collect structured information through customizable forms for various business needs

6 articles

Competitions

Team-based contests that combine scores across multiple activities and leaderboards.

14 articles

KPI Gamification

Turn sales metrics into motivating games with points, badges, and leaderboards.

15 articles

Achievements

Recognize & reward user milestones with badges and certificates to boost motivation.

3 articles

Reports

Access real-time analytics & insights on team performance & learning outcomes.

6 articles

Chats

Communicate directly with users through in-app messaging for quick support & updates.

5 articles

Group

Organize users into custom groups to simplify assignments, & targeted comms.

3 articles

Notifications

Send automated reminders and alerts to keep users informed & engaged with activities.

3 articles

Access Permissions

Control who sees what with role-based permissions & division-wise access restriction.

2 articles

Common Actions

Perform bulk operations like activating users etc. to save time on admin tasks.

6 articles

Project Management

Plan & track initiatives within SW to keep training projects organized & on schedule.

4 articles

Managers and Team Members

AI Coaching

Learn how to set up, assign, and review AI-powered role-play coaching sessions.

4 articles

Getting Started

Get up and running quickly with essential setup steps and first-time user guidance.

14 articles

Manager View In SmartWinnr

Access dashboards and reports to track your team's performance and coaching progress.

9 articles

User View in SmartWinnr

Understand how to navigate the platform, complete activities & view your own progress

18 articles

QResolve

Get answers to common questions & troubleshooting tips for everyday platform issues.

4 articles

Admins

Audit Log

Track user actions and system changes to maintain security and compliance records.

2 articles

Field Coaching

Set up and manage in-person coaching sessions with tracking and feedback tools.

2 articles

Learning Reports

Generate and download reports on training completion, scores, and learning trends.

1 article

Manage Contacts

Create business units or regions with separate access controls and data restrictions.

2 articles

Manage Divisions

Create business units or regions with separate access controls and data restrictions.

1 article

Organizational Settings

Configure platform-wide preferences like branding, policies, & regional settings.

3 articles

Quiz Settings

Customize quiz behavior, scoring rules, time limits & question randomization options.

1 article

Rules

Set up automated workflows and triggers to streamline assignments and notifications.

2 articles

Video Coaching

Configure settings for video-based role-play coaching, including review and feedback.

1 article

Your Team

Manage team members, roles, permissions & group assignments across the organizations.

9 articles