My Account is locked - what should I do?

Your account gets locked if you enter a wrong password 5 times. Following screenshot shows the login error that you will get once your account is locked :

Once your account is locked, it will stay locked for 20 minutes. So, you can wait for 20 min for auto-unlock.

Otherwise, you can contact your system admin or write to the SmartWinnr support at support@smartwinnr.com to unlock your account. 

But please note that once your account is unlocked and if you enter the wrong password again for 5 times, it is going to lock you out again. So, it would be a good idea to change the password or you can ask your system administrator to change the password.